Freshchat, by Freshworks, is a popular live chat software designed to help businesses provide real-time customer support and improve engagement.
Pros:
- User-Friendly Interface: Freshchat is known for its clean and intuitive interface, making it easy for teams to learn and use effectively.
- Omnichannel Messaging: Beyond live chat, Freshchat allows businesses to manage interactions from various channels like WhatsApp, Facebook Messenger, and Instagram, all within a single platform.
- Chatbots and Automation: Freshchat offers robust chatbot functionality, allowing businesses to automate greetings, answer frequently asked questions, and even qualify leads.
- Integrations: It integrates seamlessly with other Freshworks products and popular third-party applications, which is beneficial for existing workflows.
- Competitive Pricing: Freshchat offers a free plan for small teams, and its paid plans are often praised for their affordability compared to competitors.
Cons:
- Reporting Limitations: Some users have pointed out that the reporting and analytics dashboards could be more in-depth and customizable.
- Occasional Performance Issues: While generally reliable, some users have reported occasional glitches or slow loading times, especially during peak hours.
- Limited Customization for Free Plan: The free plan, while attractive, comes with limitations on customization options for the chat widget.
Overall:
Freshchat is a strong option for businesses seeking a user-friendly and feature-rich live chat solution, especially those already invested in the Freshworks ecosystem. Its omnichannel capabilities, chatbot features, and competitive pricing make it a popular choice.
However, consider the potential limitations in reporting and occasional performance hiccups before making your decision.
