Tawk.to is a live chat software that has garnered mixed reviews from users.
Pros:
- Free: Tawk.to is completely free to use, even with essential features like live chat.
- Easy Integration: Users praise its ease of installation and integration into websites.
- Effective Chat Handling: It’s lauded for its efficiency in managing multiple chats simultaneously, making it suitable for businesses of all sizes.
- Mobile Apps: The availability of iOS and Android apps ensures users never miss a chat.
Cons:
- User Interface: Some users find the interface difficult to navigate and not user-friendly.
- Technical Issues: Some reported issues include chat disconnections on mobile devices and inconsistent message notifications.
- Negative Reviews: There are negative reviews citing poor customer service and allegations of the company not paying employees on time, although some users believe these might be from competitors.
- Limited Offline Message Reply: Replying to offline messages is reportedly cumbersome, with replies sent through email not always reaching customers.
Overall:
While Tawk.to offers a free and efficient live chat solution, potential users should be aware of the mixed reviews and weigh the pros and cons before making a decision.
